in the query builder view i have this in my query:

{CreatedDate: {$gte: new Date(2017,11,1)}}

No data gets returned, I couldn't figure it out, until I went to the Query Code tab, and this is the raw query:

use qe-metrics;
db.remedyforce_incident.find({
"CreatedDate" : {
"$gte" : ISODate("2017-11-01T05:00:00.000+0000")
}
});

you changed month 10 to 11... and seeing that it is not November yet, well, not records. Not sure why you are changing the month.

Thanks